TERMS & CONDITIONS

Ordering ​

Availability of this Service 

Please make sure that you are over 18 before placing an order on the Site. By placing an order, you confirm to us that you are over 18 years of age. The products offered are only distributed in the United Kingdom (UK). Individuals resident outside the UK may only benefit from the online purchasing service of this Site if the delivery address of the order is located in the UK. 

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Product Information 

Each Product features the following details: Name of the article, Photo of the article, Description of the article, Weight information, Price in GBP. Special offers, promotions or discounts will be valid until the indicated date or while stocks last. Separate terms and conditions for each offer, promotion or discount may apply. Similarly, Ruchik Brews makes every effort to ensure that the information contained on its Site is complete, accurate and correct. In the event of any error, Ruchik Brews will proceed to correct it as soon as possible.

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Purchase Procedure

Purchases may be paid for using a credit or debit card (Visa, Visa Electron, MasterCard, Solo, Maestro and American Express). Payment method other than the ones specified in the present conditions of sale will not be accepted. For payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct. After placing an order, you will receive an acknowledgment from us that we are preparing your order and giving you an order reference number. If you do not receive this e-mail, this could be due to a temporary communications problem in the network or an error in the e-mail address entered. In both cases, Ruchik Brews advises the user to contact vaaruni.nayak@ruchikbrews.com

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Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy the Product(s) ordered. All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order. You do, however, acknowledge that by clicking on the "Confirm payment" button, you enter into an obligation to pay for the Product(s). Where we accept your order, we will confirm such acceptance by sending you a confirmation that your order has been dispatched. The contract between you and us in relation to the Product(s) ordered (Contract) will only be formed when we send you the Confirmation. The Contract will relate only to the Product(s) which have been confirmed in the Confirmation. We will not be obliged to supply any other Product(s) which may have been part of your order until such Product(s) have been confirmed in a separate Confirmation.

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Availability of Products 

All orders are subject to the products being available. If, at the time the order is issued, our warehouse detects that there are no stocks of any of the products included within it, Ruchik Brews will make every effort to locate the item. If this is not possible, the user will be notified immediately. In addition, the amount charged for the unsent item will be refunded to the customer, using the same payment method used to purchase the item.

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Right Not To Accept an Order

Ruchik Brews may refuse to accept any order or cancel any confirmed order on the following grounds:​

1. In the event of a technical and/or typing error in the prices or other details of products contained on the Site/Application when the order was placed.

2. Due to a lack of availability, as described above.

3. When the security systems indicate that the order may be fraudulent.

4. When there are reasons to indicate that the user is a minor.

5. If Ruchik Brews was unable to deliver the order to the address provided.

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Ruchik Brews will fully reimburse any sums that have been paid where any of the grounds listed above arises..

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Price and Payment ​

Payment and Currency

The prices of Products on the Site are quoted in GBP. Prices include VAT but exclude delivery costs, which will be added (at the cost shown) to the total amount due once you have selected your chosen different delivery method. Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Confirmation.

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Invoicing 

The customer expressly consents to the issue of the invoice in electronic format. If the customer wishes to receive a paper invoice, they can request this at any time by contacting vaaruni.nayak@ruchikbrews.com. 

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Payment Methods

Ruchik Brews accepts payments for purchases made via its Site with the following credit or debit cards: Visa, Visa Electron, MasterCard, Solo, Maestro and American Express. For payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct. If you make your purchase from an Apple device, you can pay with Apple Pay. 

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Payment Security 

In order to offer maximum security in the payment system, Ruchik Brews uses the secure payment systems of the leading financial entities in e-commerce. Therefore, all confidential data is transferred directly and in an encrypted format (SSL) to the corresponding financial entity. For payment by Visa and MasterCard, Ruchik Brews only accepts SET transactions (Secure Electronic Transactions) using the 3D Secure international protocol, which can be identified by the Verified by Visa and MasterCard SecureCode logos. The basic aim of the Secure Electronic Transactions initiative is to guarantee the security of Internet transactions. When you make payment through the secure payment gateway, the system will automatically check whether the credit card has been activated for Secure Electronic Transactions. Next, it will connect with the issuing bank of the card, which will request authorisation for the operation via a personal authentication code. The operation will only proceed if the issuing bank of the card confirms the authentication code. In all other cases, the transaction will be rejected. We also have the GeoTrust SSL safety certificate for online transactions.

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Ruchik Brews reserves the right to check the personal details provided by customers and to take the appropriate steps (including the cancellation of the order) in order to ensure that goods are dispatched in accordance with the data that is stated on the order.

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You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

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From time to time we may run promotions where we issue discount codes. These can be used in part-payment of the price of Product(s) ordered online, subject to the terms under which they were issued (as indicated in our relevant promotion from which you got the code). Discount codes can only be used once, and only during the period of validity stated and only in respect of the relevant Product(s) stated. Discount codes cannot be redeemed for cash.

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Delivery ​

Delivery of items purchased on the Site/Application will be carried out via Evri and may take up to 3-5 days depending on location. Delivery charges are dependent on speed of delivery required and location selected. In order to avoid any delivery problems (incorrect addresses, nobody at home, etc.), you must complete the applicable form correctly and it is advisable to leave a contact telephone number in the corresponding field.

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Returns​​

Due to the nature of our Products, Ruchik Brews cannot accept returns or exchanges. However, if unsatisfied with the quality of the Product, please contact vaaruni.nayak@ruchikbrews.com with your query and any relevant evidence of damage (unboxing photos, videos etc.) requesting a refund. If your request is successful, we will refund the purchase amount via the same payment method used in the purchase. The refund period may vary between 3 and 12 working days from receipt of the request. Once the condition of the damaged items has been inspected, the customer will be notified by e-mail. Cancellations will not be accepted following the issuing of Confirmation. 

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Our Liability​

Nothing in these terms shall limit or exclude our liability to you:

• For death or personal injury caused by our negligence;

• For fraudulent misrepresentation;

• For breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded;

• Under Part I of the Consumer Protection Act 1987; or

• For any other liability that, by law, may not be limited or excluded.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control.

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General ​

You may not transfer or assign any or all of your rights or obligations under any Contract.​

All notices given by you to us must be given in writing to the address set out at the end of these terms. We may give notice to you at either the email or postal address you provide to us when placing an order.​

If we fail to enforce any of our rights, that does not result in a waiver of that right.​

If any provision of these terms is found to be unenforceable, all other provisions shall remain unaffected.​

These terms may not be varied except with our express written consent.​

These terms and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any Contract. We are required by law to advise you that Contracts may be concluded in the English language only and that no public filing requirements apply.​

These terms shall be governed by English law. ​

You agree that any dispute between you and us regarding these terms or any Contract will only be dealt with by the English courts.

We remind you that you should not provide your card details via e-mail, fax or social networks.

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Contact

For any queries or suggestions, you may contact Ruchik Brews by e-mail (vaaruni.nayak@ruchikbrews.com).